Table of Contents
Toggle1. How can I book a massage online?
To book a massage online, simply visit our website and navigate to the “Book Now” section. Follow the prompts to choose your preferred massage, therapist, and appointment time. You can also contact us directly for assistance.
2. What information do I need to provide when making an online booking?
When making an online booking, you’ll need to provide your name, contact details, preferred massage type, and any specific preferences or requests you may have.
3. Is my online payment secure?
Yes, we take your online security seriously. We use a secure payment gateway to process transactions, and your credit card information is encrypted for protection.
4. Can I cancel or reschedule my appointment online?
Yes, you can manage your appointments online. Simply log in to your account, go to the “My Bookings” section, and follow the instructions to cancel or reschedule. However you cannot cancel or reschedule 12 hours before your appointment.
5. How far in advance should I book a massage appointment?
It’s recommended to book your massage appointment in advance to ensure availability, especially during peak hours. However, we also welcome walk-ins if there are available slots.
6. What is your cancellation policy?
Our cancellation policy allows for cancellations up to 12 hours before your scheduled appointment. Late cancellations or no-shows may be subject to a fee. Please refer to our link to cancellation policy for detailed information.
7. Are there any age restrictions for massage services?
We provide massage services to individuals of all ages. However, for clients under the age of 18, parental consent may be required.
8. Can I request a specific therapist for my massage?
9. What COVID-19 safety measures are in place?
We prioritize the health and safety of our clients and staff. Our massage studio follows all recommended COVID-19 safety guidelines. Please review our link to COVID-19 policies for detailed information.
10. How do I provide feedback about my massage experience?
We welcome your feedback! You can share your experience through our online feedback form, or feel free to contact us directly. Your input helps us enhance our services.
11. Do you offer gift certificates?
Yes, we offer gift certificates for our massage services. You can purchase them online or inquire at our studio.
12. Are your therapists licensed?
Yes, all our massage therapists are licensed professionals with extensive training and experience in various massage techniques.